Social Reputation Management is a way to help your business get good reviews online.
Always feel free to request a review
Internet reviews now get more attention and websites such Trustpilot, Yelp, and Tripadvisor are growing in popularity. Angry customers are 65% likely to be annoyed and take the time to post negative comments about a product or service. Customers who are happy with the service won’t hesitate to create another profile to share their praises. Set up social media accounts for your company. You can invite customers to review the company regularly. The time required to leave reviews is reduced and customers are more likely to give you an approving comment. If you want to learn How Earn positive reviews online, please visit this page.
Be proactive and not a Firefighter
If your company does not have a social media presence, you should still look for reviews. Disgruntled people who have had bad experiences with their company could leave negative reviews on the internet. This is why it is important to set up accounts online that will send you email alerts whenever there is a new comment. You can turn a negative feedback into a positive experience by showing ownership. If a customer reviews 6 months ago, it is difficult to persuade the customer to delete their review or amend it.
Learn how to be more social and engaged
Large corporations employ whole teams to manage their online reputation. Customers who post rants online can be calmed by social media teams. If they get an instant answer to their questions with an apology, a lot of stress can be decreased in just minutes.